Terms of Service & Privacy Policy

Effective Date: July 2026
Last Updated: July 20, 2026

1. Company Role & Operational Service Model

Lue’s Management LLC (“Company,” “we,” “us”) operates as a property management coordination, tenant placement, leasing support, and administrative services company. We coordinate workflows on behalf of property owners, prospective tenants, clients, and independent service contractors.

Unless expressly stated in a executed written agreement, Lue’s Management LLC acts strictly as an administrative coordinator. Property owners retain 100% full authority over final tenant selection, lease execution, pricing, security deposit terms, and property acceptance decisions.

2. Application, Showings & Property Tour Requirements

All individuals aged 18 and older intending to reside in a property must submit a completed application and valid government-issued identification along with proof of income (typically 6 weeks of paystubs or benefit statements).

  • Automated Showing Invitations: Upon completion of the online application form, applicants automatically receive a calendar invite via email to select an available showing date and time.
  • Tour Requirement: Physical or authorized property viewings are strictly required prior to final lease approval and move-in coordination. Viewing a property does not guarantee application approval.

3. Payments, Service Fees & Refund Policy

All fees collected by Lue’s Management LLC cover administrative hours, document processing, background auditing, or contractor coordination services rendered. They are separate from rent or security deposits.

  • Application Fees ($50): Strictly non-refundable once processing and third-party verification begin.
  • Second Chance Program Tier Fees ($99 Blueprint / $199 Fresh Start / $349 Ultimate Restoration): Non-refundable administrative fees covering document audits, background narrative restructuring, credit investigation, and advocacy labor rendered.
  • Property Reservation Surcharges ($50): Billed post-approval to reserve the unit, offset field agent travel, and coordinate key hand-off. Non-refundable once unit is held.
  • Delinquent Rent Late Fees: Calculated strictly in compliance with Maryland statutory caps at 5% of the unpaid rent balance.
  • Returned Payment Surcharge (NSF): A $35 penalty applies automatically to any bounced or failed ACH or check payment.

Disclaimer: Payment of any application, program tier, or administrative fee does not guarantee housing placement, lease approval, or unit reservation.

4. Second Chance Support Program Terms

The Second Chance Support Program is a rental readiness, document auditing, credit repair investigation, and landlord placement advocacy service.

  • No Housing Guarantee: Participation in the program does NOT guarantee housing approval, lease execution, or acceptance by any specific property owner.
  • Creditor Escrow Holding Accounts: For applicants with valid prior rental debt or utility balances, Lue’s Management LLC may set up a structured monthly debt holding account to collect funds and disburse payments to creditors under formal settlement agreements. This serves as proof of active debt resolution for participating property owners.
  • Owner Placement Matching: Placement coordination is case-based and subject to property owner criteria, risk mitigation parameter setups, and property availability.

5. Cleaning, Maintenance & Contractor Dispatch (LMPS Cleaning)

Lue’s Management LLC and LMPS Cleaning Services coordinate cleaning, turnovers, lawn care, maintenance, and repair services utilizing independent third-party contractors.

  • Service Minimums & Deposits: All cleaning services carry a mandatory 2-hour minimum. A 50% deposit is required to reserve cleaning dates, with the balance due per invoice terms. Deposits are non-refundable once scheduling or contractor dispatch begins.
  • Contractor Liability: Independent contractors are not employees or agents of Lue’s Management LLC. Contractors maintain their own equipment, transportation, and work methods. Lue’s Management LLC is not liable for contractor performance, property damage, or delays. Any workmanship disputes must be reported within 24 hours of service completion.

6. Resident Portal & Payment Processing Security

Rent payments, holding fees, and service deposits are processed online through secure third-party payment platforms (including Square). Users are responsible for maintaining the confidentiality of their portal details and submitted forms. Lue’s Management LLC is not responsible for unauthorized transactions resulting from compromised user accounts.

7. Maintenance Requests & Emergency Protocols

Routine, non-emergency maintenance requests must be submitted through our official online forms or Resident Portal links.

For immediate life-safety emergencies (fire, gas leaks, active flooding, or medical emergencies), residents must dial 911 immediately before notifying management.

8. Fair Housing & Equal Opportunity Compliance

Lue’s Management LLC complies fully with the Federal Fair Housing Act, Maryland state housing laws, and local regulations. We do not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, familial status, disability, marital status, or lawful source of income (including Section 8 housing vouchers).

9. Privacy Policy & Electronic Communications Consent

We collect personal information (name, email, phone number, income verification, and background data) strictly to provide property coordination, application screening, and support services.

  • Data Protection: We do not sell or rent personal information to third-party marketers. Information may be shared with property owners, background verification vendors, or service contractors solely as needed to fulfill your request.
  • Communications Consent: By submitting forms on our website (www.luemanagement.com) or Google Forms, you consent to receive telephone calls, SMS/text messages, and email notifications from Lue’s Management LLC regarding your inquiry, tour scheduling, or account status. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP.

10. Chargeback & Dispute Restrictions

Clients agree to contact Lue’s Management LLC customer care to resolve billing or service concerns prior to initiating a payment chargeback or credit card dispute. Unlawful or fraudulent chargebacks initiated after administrative, screening, or cleaning services have been rendered will result in immediate file closure, referral to collection agencies, and denial of future services.

11. Limitation of Liability

To the fullest extent permitted by law, Lue’s Management LLC shall not be liable for indirect, incidental, or consequential damages resulting from service delays, denial of lease applications, property availability changes, or contractor workmanship. Our total liability under any circumstances is strictly limited to the total administrative fees paid to us by the client within the preceding six (6) months.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Maryland. Any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in Maryland.

13. Contact Information

Lue’s Management LLC
Baltimore, Maryland
📧 customercare@luemanagement.com
📞 443-718-0886
🌐 www.luemanagement.com

Refund Policy
Fair Housing