Refund Policy

Effective Date: July 2026
Last Updated: July 20, 2026

1. General Policy & Fee Classification

Lue’s Management LLC (“Company,” “we,” “us”) operates as a property management coordination, tenant placement, leasing support, and administrative services company. All fees collected are strictly administrative and service-based to cover labor, background auditing, document processing, and vendor dispatch. They are separate from rent or security deposits.

Unless explicitly stated otherwise in writing, all fees are strictly non-refundable once administrative, verification, or coordination work has begun.

2. Application & Screening Fees

Application fees ($50 per adult applicant 18+) cover immediate administrative overhead, including:

  • Application intake and file compilation
  • Income, employment, and rental background verifications
  • Third-party identity and credit screening reports
  • Compliance document auditing and automated showing invitation dispatch

In accordance with Maryland Real Property § 8-213 and service-based standards, application fees are strictly non-refundable once background processing or verification has commenced.

3. Program & Coordination Fees (Second Chance Program)

Administrative fees paid for specialized coordination services, including:

  • Second Chance Blueprint Program ($99.00): Baseline document audit & readiness roadmap.
  • The Fresh Start Rebuilding Program ($199.00): Active intake, background narrative restructuring & credit investigation.
  • The Ultimate Restoration Program ($349.00): High-friction placement coordination, legal/civil history mitigation & intensive profile advocacy.
  • Property Reservation Surcharges ($50.00): Post-approval unit reservation & courier key delivery setup.

are non-refundable once administrative review or client onboarding begins. Coordination is deemed to have started when file setup occurs, credit investigation is initiated, creditors or property owners are contacted, or communication is initiated on the client’s behalf.

4. LMPS Cleaning & Contractor Service Deposits

All cleaning services managed by LMPS Cleaning Services require a 50% deposit to reserve a service date, subject to a 2-hour minimum service baseline.

Deposits are non-refundable once contractor scheduling, field route reservation, or site inspection walkthroughs begin, regardless of service cancellation by the client.

5. Refund Requests & Cancellation Eligibility

  • Refunds may be evaluated only if administrative work, background checks, or vendor scheduling have not yet commenced.
  • All refund requests must be submitted in writing to customercare@luemanagement.com.
  • Approved refunds are evaluated on a case-by-case basis and issued via the original payment method.

6. Company-Initiated Cancellations

If Lue’s Management LLC cancels a coordination service prior to the initiation of processing work (e.g., property withdrawal by an owner or unforeseen service unavailability), a full refund or service credit may be issued at management’s discretion.

7. No Housing Guarantee or Approval Rights

Payment of any application, program tier, or administrative deposit does NOT guarantee housing placement, lease execution, or application approval. Final approval decisions are made exclusively by property owners based on verification criteria and availability.

8. Chargebacks & Payment Disputes

Clients agree to contact Lue’s Management LLC customer support to resolve any billing issues prior to filing a chargeback or payment dispute with their banking institution.

Unauthorized chargebacks initiated after administrative, screening, credit investigation, or cleaning coordination services have begun will result in immediate file closure, referral to debt collections, and permanent denial of future services.

9. Contact Information

Lue’s Management LLC
Baltimore, Maryland
📧 customercare@luemanagement.com
📞 443-718-0886
🌐 www.luemanagement.com